FAQ's

Frequently Asked Questions:

Delivery & Ordering Related

- Christmas Ordering (Local Bristol & Somerset Delivery) 
Please order with us by Friday 17th December for Christmas week deliveries.

- Christmas Ordering (Online Cheese, Charcuterie etc.) 
Please order with us by Friday 10th December. Orders will be shipped via next day courier the following week. 

- How long will my order take? (Courier Delivery) 
We aim to ship online orders by next day courier delivery. At present we only ship cheese, charcuterie and pantry items. Please bear in mind if ordering larger cheeses that these may not be immediately available for next day dispatch. Fresh items like meat, fish & fruit and veg are not available at this time for shipping. Ordering ahead? Please let us know when you would like delivery and we can ship accordingly.  

- Can I choose a delivery day? (Local Bristol & Somerset Delivery)
Of course! Please select your chosen day on check-out. To ensure your chosen delivery day, please order at least 1 business day ahead. We work extremely hard to fulfil deliveries on chosen days, however in rare occasions may need to reschedule. If ordering for next day, bakery orders must be placed before 10am the day before. 

- How much is delivery? 
We charge a flat £2.50 fee for most Bristol postcodes and slightly more for addresses further away. Shipping fees for courier orders will be calculated based on total order weight.  

- I might not be home for delivery?
We can leave deliveries in a safe place or with a neighbour (please let us know on check-out) but we always prefer greeting you at the door while observing social distancing. We do not take liability for lost goods once delivery has taken place. 

- Can I order for a friend or loved one?
Of course! Just let us know so we don't include the invoice on delivery. We can also include a handwritten message for the recipient.

- Do you observe best social distancing practices?
We take COVID-19 very seriously. When delivering to residential addresses we will leave your produce on your doorstep, knock/ring the door bell and stand back at least two metres. When delivering to blocks of flats face masks are worn by our delivery drivers and hand sanitiser is used both before and after delivery. We observe best social distancing practices with all elements of running the business to reduce the risk of any of our team catching COVID-19. 

- Can you recycle my old delivery box? 
If you would like us to recycle your old box, please leave it out for collection on your next delivery. We will have it recycled by our supplier. 


Sustainability

- Are you sustainable?
Our produce comes from the local area, direct from local farmers, suppliers and independent businesses. We try to keep everything on our website as locally sourced as possible and in nearly all cases from within the South West. With items from further afield we use the next best, have a look at our Mr. Organic pastas and tinned range!

We carefully choose which partners we work with to make sure that we share the same values. We're partisans of produce in trying to change the supermarket shop to a more sustainable local shopping approach.

Don't just take our word for it, read below what some of our partners do to help tackle climate change:

Chew Valley Dairy who are also New Manor Farm where our butchers meats come from have been organically farming for over 30 years. They are also one of the few farms in the UK to process their farm by-products into clean low carbon energy which not only powers the farm, but homes in the neighbouring area!

https://www.chewvalleydairy.co.uk/about-chew-valley-dairy 

Lost Horizon Coffee offset the carbon produced (from farm to cup) twice. This means they give back double the resources used, including boiling your kettle to brew it. Working with their partners Reforestum, trees are planted in their forest, Genesis, in Spain. All packaging is also recyclable and bio-degradable. 

https://losthorizoncoffee.com/pages/about

Harts Seafoods products are predominantly sourced from local day boats this means that they come from smaller, more sustainable and better cared for catches.

https://www.hartsnaturalseafoods.com/

- Do you use plastic packaging?
In most cases we don't unless it is an outsourced item which is already in plastic.
Our fruit and veg boxes are 99%* plastic free! Some items like fresh berries and cucumbers may come in plastic, but the majority unlike a supermarket does not.
We buy our fruit and veg fresh each morning from the Fruit Market in Bristol and we deliver in repurposed fruit/vegetable boxes which you can keep or recycle as you please!
Other items like pantry, meats and fish etc. are delivered in paper bags and if delivered in plastic it is largely recyclable. 

CarbonClick Partisan Produce

There’s only one thing we’re more passionate about than our business… the planet! This is why we’re making an effort to use sustainable practices in every part of our business. We’ve teamed up with CarbonClick, a New Zealand company making it easy for people and businesses to help fight climate change.

CarbonClick looks like a green button at checkout. When you click it, a small contribution is added to your basket which purchases carbon offsets. These offsets reduce the environmental impact of the carbon emissions related to the purchase. CarbonClick’s offsets fund forest restoration, tree planting, and renewable energy projects around the world. We’re proud to be part of the fight against climate change.

We’ll be making our own contributions, and changing our practices to reduce our carbon footprint. We hope you’ll join us in creating a sustainable future, by choosing to CarbonClick with your purchase.

Product Information

Nuts and allergies
We try to list as much product information as possible on our website, if you have allergies please always consult the product packaging or the manufacturers website for further information. We store various packaged products which contain nuts, and some of suppliers do work with nuts so we cannot guarantee cross contamination. 

- Can I customise my fruit & veg box? ​
Absolutely! We want you to receive exactly what you want. We have several mixed fruit and veg boxes available, if you don't like something in your box, send us a message on check-out with a replacement preference and we'll do our best! We want to minimise food waste as much as possible. 

- Can I request something not displayed on the website?
If we can source it, then yes! For example, we have access to a very extensive list of cheeses which can be specially ordered in. For specific cuts of meat or fish please get in touch or leave a note for us check-out. 

Ordering & Payment
Online store orders are processed with Shopify Payments or Paypal. These are encrypted and PCI compliant. 

For further info, please see:

https://www.shopify.com/security/pci-compliant
https://www.paypal.com/re/webapps/mpp/paypal-safety-and-security

Something else we can help you with?
Please contact us directly if you have any other questions.